Your coach can't see you: health data consent and other reasons

The athlete decides whether Training Endurance may work with their health data. If the athlete has refused, their diary is closed — and the coach can't see the athlete.

Health data consent

Everyone who hasn't given consent yet sees the Health data screen when they open the app, with two buttons: Don't allow and Allow. Until 22 November 2026, everything keeps working as before for those who haven't answered yet — their coach sees them. From 22 November, no answer counts as a refusal.

If an athlete clicks Don't allow, or later withdraws consent in the settings:

• the athlete sees Your diary is closed: the app doesn't open, and data from devices isn't accepted;
• the athlete disappears at once from the coach's Athletes list and from conversations, and the coach isn't shown a reason;
• the connection with the coach stays.

How to fix it

The athlete opens the app — in a browser or on the phone — clicks Allow on the Your diary is closed screen, and then Allow once more. The athlete is back in the coach's list at once, with the coach's notes, group and tags.

Only the athlete can do this: the coach can't allow it for them.

Where the setting is

Settings → Settings tab → Health data → Allow working with my health data. Turning it off asks Withdraw your consent?. After Withdraw consent, the page reloads and shows the refusal screen. The subscription isn't cancelled by itself — Stop all charges is on the same screen.

If the coach clicks Don't allow themselves, their whole app is closed, including the list of athletes.

The coach's assistant or MCP can't see the athlete

From 22 November 2026, AI works with an athlete's data only when both consents are given: for health data and for AI (AI and your data). Until then, AI keeps working as before for those who haven't answered yet. A refusal applies at once: if the athlete clicked Don't allow on the AI and your data screen or withdrew this consent, the coach still sees them in the list and the calendar, but the coach's assistant and MCP don't, and the names of the athlete's workouts aren't translated for the coach automatically.

To allow it: Settings → Settings tab → AI and your data → Allow AI to work with my data.

Other reasons

• The connection was ended. The athlete clicked Unlink, or the coach clicked Block. Nobody gets a notification about it. To connect again, use the coach's link or code — see How to connect with a coach.
• The athlete's account was deleted or blocked.
• The coach is in athlete mode. Switch back with Switch to Coach on the My account tab.
• A filter or search is on in the Athletes list: groups, tags, Unpaid PRO, Unpaid tariff (these two are remembered between visits) or Races.

Hidden calendar items aren't a reason: the coach always sees the athlete's whole calendar. Visibility only changes what the athlete sees.